One of the fascinating things about working across cultures is how, sometimes, the qualities that make you successful in your home country can actually hurt you abroad. Take, for instance, the Canadian manager known for her informal, inclusive and egalitarian management style. She goes on long-term assignment to Japan and completely falters in its hierarchical, formal work environment.
A recent article from BBC Capital discusses the value of apologizing in the workplace. Studies have indicated how a senior executive’s ability to acknowledge and apologize for mistakes actually makes their subordinates more loyal and boosts morale among their workforce.
This specific piece was written from a Western perspective. It would have been interesting if there was mention of how non-Western workplaces deal with the apology, which is an inherently cultural behavior that can lead to an unexpected cultural dilemma. As a general rule, CultureWizard advises that apologies in more formal societies (Asian, South American and Eastern European countries) be done one-on-one, being mindful not to lose face on their end and on yours. And, regardless of what culture you're working with, be sure your apology is genuine and that you are 100% accountable. Nothing is worse than the dreaded non-apology apology, especially if your job or reputation is on the line.
What do our readers who have worked in more hierarchical cultures have to say? Have you ever made an apology that only ended up making things worse? Is it sometimes impossible to recover from a mistake or some form of failure despite a formal apology?
Please share your thoughts in the comments section below.
